If for some reason your order did not show up or got damaged, we can issue a full refund or send another package at your request. If however, you received partial order, we will issue a refund with amount of the products that you didn't receive. No refund will be issued if you decided to purchase wrong medication(s).
We will ask you to first allow 21 business days from the day the order was shipped. If after those 21 days, you have not received the package, or if you received notification by Customs that your package was on hold or returned to sender, please contact us via message to support service and we will take care of your request promptly.
If your order was rejected by Customs, we will try to reship. If you want a refund instead, we will issue a partial refund, deduct shipping cost for your original order(s), shipping cost for all reshipments, and 45% of product cost to cover processing fees.
If your order was returned to us for any reason and you want a refund, we will issue a partial refund, deduct all shipping cost and 30% of product cost for restocking fee.
No refund will be made if the request for the refund is made after 45 days from the date of purchase.
No refund will be made if your country is not supported for FULLY delivery guarantee. (For more details, please kindly check our shipping policy page)
Information on this site is provided for informational purposes and is
not meant to substitute for the advice provided by your own physician or
other medical professional. You should not use the information
contained herein for diagnosing or treating a health problem or disease,
or prescribing any medication. You should read carefully all product
packaging. If you have or suspect that you have a medical problem,
promptly contact your health care provider.